Contact information
We're here to help. Whether you have questions about products, need help tracking your order, want to start a return, or anything else, our team responds with care and attention.
Customer support channel
Email: aurastylecommerce@gmail.com
This is our official support channel. All communication about orders, questions, returns, and partnerships should be made here so that we can keep a record of your support history and respond accurately.
Business hours
Monday through Friday, during business hours (Mountain Time, New Mexico).
Messages received outside business hours, on weekends, or on holidays will be answered on the next business day.
Response time
We respond to all messages within 2 business days. During periods of high demand (holidays, promotions, product launches), response times may be slightly longer — we always respond in the order messages are received.
How to speed up your support
To help us respond faster and more accurately, please always include the following information in your email:
- Order number (if applicable)
- Full name used on the purchase
- Email registered on the order
- Clear description of the subject or question
- Photos, when reporting damaged product or visible issues
What would you like to talk about?
Product questions
Have questions about a fragrance, olfactory notes, longevity, or wear occasion? Our team is here to help you find the perfect perfume.
Order tracking
Already received your tracking number but have questions about the shipping status? Before contacting us, please check the tracking link sent by email. If the information has not been updated for more than 7 days, please write to us.
Returns and exchanges
Before contacting us, please read our [Return Policy]. If your case qualifies, send us an email with the order number and the reason for the return so we can start the process.
Damaged product or delivery issues
Please contact us within 48 hours of receipt, with photos of the product and packaging. Learn more in our [Shipping Policy].
Partnerships and press
For partnership proposals, commercial collaborations, wholesale, or press inquiries, send your proposal by email with the subject "Partnership" or "Press" so that it can be directed to the responsible team.
About Perfume Shop
We are a store specializing in independent fragrances inspired by the world's most iconic perfumes. We work with original olfactory creations, developed to deliver a high-quality sensory experience with accessibility.
Important: all of our products are independent creations, with no affiliation, partnership, authorization, or endorsement from the original brands cited as olfactory reference. The brands mentioned in our descriptions and materials are the property of their respective owners and are cited solely as aromatic reference. Our products are not, and do not replace, the original perfumes.
Our commitment is to fragrance quality, transparent communication, and respect for the consumer.
Company information
- Operating name: Perfume Shop
- Business type: Single-Member Limited Liability Company (LLC)
- Jurisdiction: State of New Mexico, United States of America
- Official email: aurastylecommerce@gmail.com